Information Collection and Use: We may collect personal or business information such as your name, email, phone number, company name, place , and other related preferences when you engage with our products and services. This information is used for order processing, communication, and to enhance your experience with us.

Information Sharing: We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted delivery partners and service providers for the purpose of order fulfillment, payment processing, and delivery.

Cookies and Tracking: Our website may use cookies to enhance your browsing experience and gather information about your usage patterns. These cookies do not store personal information. You can adjust your browser settings to manage cookies.

Security Measures: We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

Updates to Privacy Policy: We may update this Privacy Policy to reflect changes in our practices. We encourage you to review this policy periodically.

Return of Products: We accept returns for products within 10 days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Please include a copy of the original invoice or proof of purchase with the returned product.

Refund Process: Once we receive your returned product and verify its condition, we will initiate the refund process. Refunds will be processed to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account.

Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong product shipped). Original shipping costs (if applicable) are non-refundable.

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 1 day of receipt. We will provide instructions for returning the damaged or defective product, and a replacement will be sent or a refund will be issued upon verification.

Cancellations: Orders can be cancelled within 2 days from the time of purchase. Cancellations requested after this period may not be possible.

Updates to Returns and Refunds Policy: Please note that this Return and Refund Policy is subject to change without notice. It's recommended to review this policy periodically for updates.

Delivery Time: Estimated delivery times are provided during the order confirmation process and are based on factors such as the shipping destination and chosen shipping method. While we strive to meet these estimated delivery times, unforeseen circumstances may cause delays.

Order Processing: Orders are processed within 1 day from the time of purchase, excluding weekends and holidays. Orders placed after 17:00 hrs on purchase date will be processed on the next business day.

Delivery Address: It is your responsibility to provide accurate and complete delivery address details during the checkout process. We are not responsible for delayed or undelivered orders due to incorrect address information.

International Delivery: We do not fulfill orders outside the borders of Republic of India yet. We do not encourage or allow exports of our goods and services through any means without prior notice to us.

Delayed or Lost Shipments: In the event of a delayed or lost shipment, please contact us at info@sumane.in for assistance. We will work with the shipping carrier to resolve the issue and ensure the delivery of your order.

Updates to Shipping and Delivery Policy: Please note that this Shipping and Delivery Policy is subject to change without notice. It's recommended to review this policy periodically for updates.

Information Security: We implement physical, technical, and administrative security measures to protect your personal and sensitive information from unauthorized access, disclosure, alteration, or destruction. Access to sensitive information is restricted to authorized personnel only.

Secure Transactions: We use industry-standard encryption and secure protocols to ensure the confidentiality and integrity of online transactions. Payment information provided during transactions is encrypted and processed securely.

Employee Training: Our employees undergo training on security awareness and best practices to prevent data breaches and unauthorized access. We ensure that employees understand their responsibilities in safeguarding customer information.

Data Retention: We retain customer information only for the duration necessary to fulfill the purpose for which it was collected. Once the purpose is fulfilled, data is securely deleted or anonymized.

Third-Party Security: We evaluate the security practices of third-party service providers and partners before sharing any sensitive information. We ensure that their security measures align with our standards.

User Responsibilities: Users are responsible for maintaining the security of their accounts and credentials. Users must notify us immediately in case of unauthorized access or suspicious activity.

Updates to Security Policy: Please note that this Security Policy is subject to change without notice. It's recommended to review this policy periodically for updates.

What Are Cookies: Cookies are small text files that are placed on your device when you visit a website. They help websites recognize your device and store information about your preferences and activities.

Types of Cookies Used:
1. Session Cookies: These cookies are temporary and are deleted from your device when you close your browser.
2. Persistent Cookies: These cookies remain on your device for a specified period or until you manually delete them.
3. First-Party Cookies: These cookies are set by the website you are visiting.
4. Third-Party Cookies: These cookies are set by third-party domains, such as analytics or advertising providers.

How We Use Cookies:
1. Essential Cookies: These cookies are necessary for the functioning of our website and enable basic features such as navigation and access to secure areas.
2. Analytical Cookies: We use these cookies to gather information about user behavior on our website, which helps us improve our services.
3. Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences.
4. Advertising Cookies: These cookies are used to display targeted ads based on your browsing habits.

Managing Cookies: You can control and manage cookies by adjusting your browser settings. You can choose to block or delete cookies. However, blocking or deleting cookies may impact your experience on our website and some features may not function properly.

Third-Party Cookies: Our website may contain content from third-party websites, such as social media plugins or embedded videos. These third-party websites may use cookies and collect data. We do not control their use of cookies.

Updates to Cookies Policy: We may update this Cookies Policy to reflect changes in our practices. We encourage you to review this policy periodically. By using our website, you acknowledge that you have read, understood, and agreed to this Cookies Policy.

Commitment to Health and Safety: We are dedicated to maintaining high standards of health and safety in all our operations. The health and safety of our employees, customers, and visitors are of paramount importance.

Employee Responsibilities: Employees are expected to follow all health and safety guidelines, procedures, and protocols. Employees must report any hazardous conditions, incidents, or near misses to the appropriate authorities.

Safety Measures: We provide training to employees on safe work practices, emergency procedures, and the proper use of equipment. Adequate safety equipment, such as personal protective equipment (PPE), is provided when required.

Preventing Workplace Hazards: We conduct regular risk assessments to identify and address potential hazards. Hazardous materials are handled, stored, and disposed of according to regulations.

Health and Well-Being: We encourage a healthy work-life balance and provide resources for maintaining well-being. Employees are encouraged to report any health concerns to their seniors.

Updates to Health and Safety Policy: Please note that this Health and Safety Policy is subject to change without notice. It's recommended to review this policy periodically for updates. Our health and safety practices comply with all applicable laws and regulations. We work to exceed minimum legal requirements to ensure a safe environment.

Commitment to Environmental Sustainability: We are dedicated to minimizing the environmental impact of our operations and products. Environmental responsibility is integral to our business decisions and practices.

Resource Conservation: We strive to minimize waste generation and promote efficient use of resources. Recycling and reusing materials are encouraged to reduce our ecological footprint.

Energy Efficiency: We work to reduce energy consumption and adopt energy-efficient technologies. Employees are encouraged to practice energy-saving behaviors in the workplace.

Pollution Prevention: We adhere to all applicable laws and regulations regarding air and water quality. We implement measures to prevent pollution and minimize emissions.

Sustainable Sourcing: We source raw materials and ingredients from suppliers committed to sustainability. We consider the environmental impact of products throughout their lifecycle.

Green Innovation: We promote the development and use of eco-friendly products and technologies. Research and innovation efforts focus on reducing our ecological footprint.

Community Engagement: We engage with local communities to raise awareness about environmental issues. Partnerships with environmental organizations contribute to conservation efforts.

Employee Awareness: We educate and train employees on environmental practices and their roles in sustainability. Employees are encouraged to share ideas for improving environmental performance.

Continuous Improvement: We regularly assess our environmental practices and set improvement goals. Feedback from stakeholders is valued in shaping our environmental initiatives.

Compliance: Our environmental practices comply with all relevant environmental laws and regulations. We aim to exceed minimum legal requirements to contribute positively to the environment.

Updates to Environmental Policy: Please note that this Environmental Policy is subject to change without notice. It's recommended to review this policy periodically for updates.